Important Safety Notice - Contactum Defender Board

Have you purchased and / or installed a Defender Consumer Unit?

We recently became aware of a fault within one of our Defender consumer units caused by a defective cable. This fault occurred with a neutral cable which had a crimped terminal. Since March 2018, this design has been superseded with a more robust welded version as illustrated below.

 

Even for one isolated incident Contactum quality control is to achieve a zero tolerance level. Therefore, as a precautionary measure, and to eliminate any potential future risk, we would like to arrange the replacement of any crimped neutral cable with a welded version.

 

If you have purchased and/or installed a Defender product please contact us directly at

Customer Services

Tel: 0208 208 7419

Fax: 0208 438 0281

sales@contactum.co.uk

 

Alternatively, please fill our the Defender Consumer Unit Registration Form and our Customer Service Team will get back to you as soon as possible.

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